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Delivery

Thank you for your order. You must be looking forward to receiving your Japanese tea from Wa-Cha Honpo, so we offer the following shipping options.

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Orders are shipped using Australia Post eParcel service.

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Australia domestic deliveries

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Australia Post eParcel Sandard - 3 - 5 days delivery

 

Up to $100 orders

  • Standard Domestic Delivery Fee A$11.50 incl. GST ​

Over $100 orders

  • FREE shipping on all Australian orders over A$100 

 

Australia Post eParcel Express - 1 - 3 days delivery

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  • Express Domestic Delivery Fee A$19.95 incl. GST

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New Zealand deliveries

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Australia Post eParcel International Express with signature and tracking - 5 -10 days delivery

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  • AU$30.00 up to 250g weight

  • AU$33.00 up to 500g weight

  • AU$40.00 up to 1kg weight

  • AU$52.00 up to 2kg weight

 

 

Other shipping terms and conditions

 

  • All shipping fees mentioned are in Australian Dollars

  • Shipping charges by our delivery agent may change depending on unforeseen situations e.g. COVID-19. Follow our social media for updates.

  • Please allow 1-5 business days for your order to be processed and shipped. Unfortunately, orders are unable to be cancelled once they have been placed. Delivery is subject to stock availability and payment authorisation. We do our best to get orders out as quickly as we can, but please note that during busy periods such as sales, delays are possible.

  • All orders are shipped Monday to Friday, excluding Australia's National and NSW public holidays.

  • Order tracking information will be emailed to your nominated email address and once you receive your shipping confirmation email you can track your order using the tracking number provided. Rest assured that if you have received a Shipping Confirmation, your order is in transit and will be in your arms soon!

  • ​If the tracking link is not available you can paste your tracking number into the search bar in the Australia Post tracking page at: https://auspost.com.au/mypost/track/#/search

Our top frequently asked delivery questions

What delivery service does Wa-Cha Honpo use?

All orders dispatched from Sydney are shipped with Australia Post.

How long does it take for my order to be dispatched?

Standard delivery:

Dispatch of your online order from Sydney will generally take between 3 to 5 business days from the time of your order being placed.

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Express delivery:

Express orders are dispatched between 1 to 3 business days from Sydney

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*Please note that dispatch timeframes do not include public holidays or weekends. Sale and promotional period may extend dispatch times.

How long will my order to be delivered?

We ship all orders with Australia Post, who has provided the following estimates for delivery within Australia.

Domestic shipping timeframes:

Standard: 3 to 5 business days.

Express: 1 to 3 business days.

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New Zealand shipping timeframes:

Australia Post eParcel International Express with signature and tracking: 5 -10 days delivery

I haven't received my order yet.

Patience is a virtue! But sometimes it’s necessary to follow up. If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with us here.

What are Wa-Cha Honpo shipping cost?

Delivery within Australia:

Standard shipping is FREE for all online purchases $100 and above within Australia. But for orders $100 or less, or express shipping,

please see below:

 

Standard shipping — 3 to 5 business days — $11.50

Express shipping — 1 to 3 business days — $19.95

 

Please note the free shipping offer and shipping costs are subject to change without notice.

Does Wa-Cha Honpo ship to PO Boxes?

Is GST included?

We sure do! Please enter your PO Box address into the delivery address field as normal.

All tea is GST-Free. Merchadise is subject to GST

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